Privacy Policy

This Privacy Policy aims to give you information on how Foodland Online Store collects and processes your personal data through your use of this website, including any data you may provide when you sign up to our newsletter, make a purchase, or take part in a competition.

This website is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

We may collect, use, store and transfer different kinds of personal data about you:

Identity Data includes first name, maiden name, last name, username or similar identifier, title, etc.

Contact Data includes billing address, delivery address, email address and telephone numbers.

Financial Data

Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.

Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.

Profile Data includes your purchases or orders made by you, your interests, preferences, feedback and survey responses.

Usage Data includes information about how you use our website, products and services.

Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

If you fail to provide personal data

If you fail to provide personal data in situations where it is needed, we may not be able to fulfil the contract we have with you. This includes the provision of goods and services. In this case, we may have to cancel a product or service you have ordered with us, but we will notify you if this is the case.

We use a variety of methods to collect your data, including:

Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or other forms of contact. This includes personal data you provide when you:

apply for our products or services;

create an account on our website;

subscribe to our service or publications;

Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Please see our cookie policy for further details.

Third parties or publicly available sources. We may receive personal data about you from various third parties as set out below:

Technical Data from the following parties:

analytics providers such as Google, Bing, Facebook or LinkedIn based outside the EU;

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Where we need to perform the contract we are about to enter into or have entered into with you.

Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

Where we need to comply with a legal or regulatory obligation.

Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

Purposes for which we will use your personal data:

We have set out below, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

Promotional offers from us

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

You will receive marketing from us if you have requested information from us, purchased goods or services from us, or if you have provided us with your details when you entered a competition or registered for a promotion. You will only receive marketing communications if you have not 'opted out' of receiving that marketing.

Third-party marketing

We will never sell your personal data or allow other parties to use it for their own marketing purposes. However, we may use a third party marketing company to send you information about our own services. We will get your express opt-in consent before we share your personal data with any company for marketing purposes.

Opting out

You can ask us or third parties to stop sending you marketing messages at any time by logging into the website and unsubscribe. You can also follow the 'opt out' links on any marketing message sent to you, or get in touch with us at any time.

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our cookie policy.

Change of purpose

We will only ever use your personal data for the purposes stated, unless we need to use it for another reason, and that reason is compatible with the original purpose.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law. All data provided by you on this site may only be used for the purpose of your complete service and improvement of our service. All personal data is strictly secret.

Our security measures prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, only employees, agents, contractors and other parties with a business need are given access to your personal data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Period in which your data is stored

By law, we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years. This is for tax purposes only.

Social media

Our Facebook is used solely for customers to share our offers with their friends. We do not directly store any personal data from Facebook when shares are made, but do record which customers have shared our offers. Facebook may however provide us with statistical data as to the reach and interactions with our shared offers.

Access to personal data

Only authorised staff, trained to work and store personal data, have access to the personal information entered by the Customer.

Your Account

All accounts are active but could be closed at any time if the customer would like to do so.

Correspondence via email or telephone is only made in connection with an active online order.

Advertising and promotional emails are only sent if the customer expressly agrees to receive such an emails.

Payments

Payment is made via credit / debit card. The data is not public property at any time of the transaction. Foodland does not store payment details, card details. Payment is made by DOJO and have an extremely high security system as well as personal data protection.